Terms of Service

1. Who can use the Service and how the contract is formed

You must be at least 18 years old and either the owner or manager of accommodation offered for rent, or a person authorised by such an owner or manager (a team member).

The contract is formed when you tick "I agree" and create an account. We record the date and the version of the Terms you accepted. If you use the Service on behalf of a company or another person, you confirm that you have the authority to bind them, and "you" in these Terms means them as well.

2. The Service and its price

Gazda.mk is software for managing rental accommodation: properties, bookings, guests, an occupancy calendar (including synchronisation with Airbnb and Booking.com through iCal links), expenses and statistics.

The Service is currently free of charge while it is being developed ("beta"). We may introduce paid plans in the future. If we do: we will notify you at least 30 days in advance; you will never be charged without your separate, explicit agreement to a paid plan; and you may stop using the Service or continue on any free plan we offer.

We may add, change or remove features as the Service develops.

3. Your account

• Keep your password, authenticator codes and recovery codes secret. You are responsible for everything done through your account until you tell us it has been compromised.
• Provide an email address you control; we use it for essential notices about your account and the Service.
• You may invite other people into your organization. You are responsible for whom you invite, for what they do with the data in your organization, and for removing them when they should no longer have access.

4. Your content and data

Everything you enter or upload — properties, bookings, guests, photos, documents, expenses — is yours. We claim no ownership of it.

You grant us a non-exclusive licence to store, process, display and transmit your content only as needed to provide the Service to you, including backups and the calendar exports you set up. The licence ends when the content or your account is deleted, except for backups within the period stated in the Privacy Policy.

You are responsible for your content. You confirm that:

• you have the right to enter the personal data of your guests and of any other person — that is, a lawful basis under the Law on Personal Data Protection, such as performing the accommodation contract with them — and that you inform them about the processing as the law requires;
• you will not upload content that is illegal, infringes the rights of others or contains malicious code;
• you will not enter data of other people that you are not entitled to process.

5. Data-processing terms

When you enter personal data of your guests, of your team members or of any other person, you are the controller and we are the processor within the meaning of the Law on Personal Data Protection. For that processing the following applies and forms our data-processing agreement:

• Subject and purpose: storing, organising, displaying and backing up booking, guest, property and expense records so that you can manage your rental accommodation, for the duration of your account. Data subjects: your guests, your team members and any other person whose data you enter. Categories of data: names, phone numbers, stay dates, amounts, notes, and anything else you enter or upload.
• We process the data only on your documented instructions — using the Service as designed is your instruction — unless the law requires otherwise, in which case we inform you before processing unless the law forbids it.
• The persons we authorise to process data are bound by confidentiality.
• We implement the technical and organisational security measures described in the Privacy Policy.
• You authorise the sub-processors listed in the Privacy Policy. We will inform you by email or inside the application at least 15 days before adding or replacing a sub-processor; if you object, you may terminate your account before the change takes effect.
• Taking into account the nature of the processing, we assist you in responding to requests from data subjects and in meeting your obligations regarding security, breach notification and, where applicable, data-protection impact assessments, insofar as the Service makes this possible.
• We notify you without undue delay after becoming aware of a personal data breach that affects your data.
• When your account ends, we delete all personal data within the periods stated in the Privacy Policy, unless the law requires us to keep it. Before that, you should copy the data you need; on request we will provide a copy during the deletion period.
• We make available the information necessary to demonstrate compliance with these obligations and allow reasonable audits — no more than once a year, with 30 days’ notice and at your cost, unless a supervisory authority requires otherwise.

6. Your obligations as a host

The Service is a tool. You alone are responsible for your rental business and for complying with the law that applies to it, including:

• registering as an accommodation provider where the law requires it;
• registering guests with the competent authorities (for example foreign guests with the police) and keeping the guest records the law requires;
• calculating and paying tourist tax and all other taxes and fees;
• your contracts with your guests, including their payments, deposits, cancellations and refunds;
• complying with the terms of Airbnb, Booking.com and any other platform you connect.

We are not a party to any booking and we do not act as an intermediary or agent between you and your guests. Data synchronised from other platforms is shown as we receive it; always verify it against the platform itself.

7. Acceptable use

You will not:

• use the Service for anything unlawful;
• try to access other organizations’ data, the server or any part of the Service you are not authorised to use;
• probe, scan, overload or disrupt the Service or bypass its security or rate limits;
• copy the Service in bulk, scrape it, or reverse-engineer it except where the law expressly permits;
• share your account with others or use the Service to send unsolicited messages or to store content unrelated to managing rental accommodation.

We may suspend accounts that violate this section (see section 10).

8. Availability, changes and your own records

We provide the Service "as is" and "as available", with reasonable care, but without any guaranteed uptime. Maintenance, failures, outages at our providers or events beyond our control may cause interruptions.

We may change, limit or discontinue the Service or any of its features. If we discontinue the Service entirely, we will give you at least 30 days’ notice and the opportunity to obtain a copy of your data.

Until a self-service export is available, you can request a copy of your data at [email protected] at any time. We recommend keeping your own records of your bookings; the Service is not a substitute for the records the law requires you to keep.

9. Liability

Nothing in these Terms excludes or limits liability that cannot be excluded under the law of the Republic of North Macedonia, including liability for damage caused intentionally or by gross negligence.

Otherwise, to the maximum extent the law permits:

• we are not liable for indirect or consequential damage, lost profit, lost bookings or revenue, loss of data (see section 8), or damage caused by third-party services such as hosting, email or booking platforms, or by the acts of you or your team members;
• our total liability for all claims arising in any 12-month period is limited to the fees you paid us for the Service in that period or 5,000 MKD, whichever is greater.

You will indemnify us against claims by third parties — including your guests and public authorities — that arise from your breach of these Terms, in particular sections 4, 5 (your obligations as controller) and 6.

10. Termination

You may stop using the Service at any time and request deletion of your account at [email protected]. Deletion follows the Privacy Policy.

We may suspend or terminate your account if you materially breach these Terms, if the law requires it, or if the Service is discontinued. Except where immediate action is needed to protect the Service, other users or the law, we will notify you first and give you a reasonable opportunity to remedy the breach.

Sections 4 (the licence for backups), 5, 9 and 12 survive termination to the extent needed.

11. Changes to these Terms

We may change these Terms. For material changes we will notify you by email or inside the application at least 15 days before they take effect. If you continue to use the Service after the effective date, you accept the new Terms; if you do not agree, stop using the Service and request deletion of your account before that date. The date at the top identifies the Terms in force; the current version is always available at gazda.mk/terms.

12. Governing law and disputes

These Terms are governed by the law of the Republic of North Macedonia.

If a dispute arises, we will first try to resolve it amicably — write to [email protected]. Failing that, the competent court in Skopje has jurisdiction, unless mandatory law gives you the right to another forum.

If any provision of these Terms is found invalid, the remaining provisions stay in force.

13. Contact

Kiril Trenchev, Republic of North Macedonia — [email protected].